📦 What should you keep in mind about shipping your order?
🔹 Shipping address
✔️ Make sure you enter it correctly.
❌ An incorrect or incomplete address can cause:
- Delays ⏳
- Return of the package 🚫
- Complications that are difficult to resolve once shipped 📬
- 🔁 If the package is returned due to an error in the address, the new shipment will be at the buyer's expense .
🔹 Shipping type
📬 All shipments are:
- Certificates
- With tracking number 🔍
- 🚫 Insurance not included.
📦 National shipping (Spain)
- Delivery within 24-48 hours after shipment.
🌍 International Shipping
- Estimated delivery time: 7-15 days , depending on the country.
- ⚠️ It is important to consider possible customs delays , although they do not always occur.
🛡️ Do you want to add insurance?
Write to me before placing your order and we'll find the best option for you 💌.
🔹 Exchanges and returns
🙋♀️ I am a small company and I work alone.
🚫 I do not accept returns or exchanges, as each item is made to order.
🔎 Please check your details carefully before completing your purchase.
Processing time
Each sweatshirt is custom-embroidered, so the current processing time is approximately 3 weeks . During this time, I prepare your order in the order it's received, ensuring the highest quality in each piece. In some cases, your order may be ready sooner.
Once shipped, you will receive an email with the tracking number.
⚠ I am not responsible for delays or losses caused by the courier, but I will do my best to help you in case of any incident.
💖 Thank you for your understanding and for supporting this small, artisanal business! 🧵✨